Exchanges and returns
Damaged, defective or incorrect items
If you have received incorrect items, or the items you received are defective, please send an email to so we can put it right. Where a piece arrives damaged, faulty or not as described, we cover the cost of return shipping and you may choose between a replacement and a full refund.
If you change your mind
If you are not satisfied with the goods received, you can return them to us within 30 days of receipt, provided they are in their original and saleable condition.
Once returned, you are entitled to a full refund of the amount you paid at checkout, excluding the cost of return shipping. We cannot refund or exchange items that appear to have been worn or used, or that are not in their original condition.
Before you send anything back
Please contact us first. Email and we will confirm the correct return address and send you a returns form. Parcels sent back without contacting us first cannot always be matched to an order and may not be refunded.
Requesting a return
- Email to request your returns form. We will reply with the form and the correct return address.
- After approval, make sure your return shipment is securely packaged and meets all the conditions listed below.
- Clearly mark 'Returns' on the outer packaging of your parcel.
- Use an insured, tracked service to ensure the safe arrival of your parcel to us.
- Send a follow-up email with your tracking information to .
Return terms and guidelines
- All returned items must be unworn and in their original packaging, including the gift box. We are not responsible for the cost of returning the items.
- Ensure all returned items are securely packaged to prevent damage in transit.
- Ensure all return packages are sent using a traceable, insured service, as we cannot take responsibility for items damaged or lost during return transit.
- Ensure your return has been approved before sending it. Failure to do so may result in your return not being processed.
- Returns must be sent within 14 days of us approving your request.
Returns in three simple steps
Step 1 — Email us Email with your order number, your address and the reason for your return. We will send the returns form to you.
Step 2 — Send your order Send the items along with the completed returns form to the address on the form. Make sure the package has a track and trace code. As the sender, you are responsible for the parcel until it reaches us, and we do not want any misunderstandings to arise.
Step 3 — Receive your refund Once we have received and inspected the package, we will ensure the amount you paid is back in your account within five working days.
We process our returns in Asia. This means you will have to return your package outside the United States. This can involve costs of up to $35, which we do not refund. Please take this into account before requesting a return.
Contact us
Do you have questions about your return, or anything else? We are here to help. Email us at and we will get back to you.