Choose the piece you want, select the colour or size if there is a choice, and press Add to cart. When you are ready, open your bag and click Proceed to checkout. Putting a piece in your bag does not reserve it.

Yes, within 24 hours of placing it. Email support@mabelandirisjewels.com as soon as you can and we will sort it out.

After 24 hours your order may already be on its way, so it cannot be cancelled. You can still return it once it arrives.

Write to us straight away at support@mabelandirisjewels.com. We pack quickly, so the sooner you tell us the better the chance we can correct it before it leaves.

No. You can check out as a guest.

Shipping and handling is $24.95 for the first piece in your order, and $10 for every additional piece in the same order. The full amount is always shown at checkout before you pay.

Choosing two or three pieces together costs far less than ordering them one at a time.

We ship to delivery addresses within the United States.

We pack orders within 1 to 3 business days. Delivery normally takes another 5 to 10 business days.

Many of our pieces ship directly from our international warehouses, which is why delivery takes a little longer than a domestic order. In rare cases a customs inspection adds a few days.

Yes. A tracking link is emailed to you as soon as your parcel is dispatched. It can take a little while before the tracking information starts updating.

The courier holds your parcel at their distribution centre for 7 days and leaves a card with the pick-up details. If you did not get a card, contact the courier first. We are here too if you get stuck.

Please tell us as soon as you can. The sooner we hear, the sooner the courier can open an investigation, and the better the chance of tracing it.

Email support@mabelandirisjewels.com and we will keep you updated until the investigation is finished.

Yes. You have 30 days from the day your order arrives, and you do not need to give a reason. The piece needs to be unworn and in its original condition and packaging.

Email support@mabelandirisjewels.com within those 30 days. We will send you a returns form and the correct return address. Please contact us before sending anything back, otherwise we may not be able to match the parcel to your order.

Within 5 business days of your return arriving and being checked. The refund goes back to the payment method you used, for the amount you paid at checkout.

Email support@mabelandirisjewels.com within 30 days of delivery with a photograph. We will cover the return shipping and either replace the piece or refund you in full, whichever you prefer.

Where a piece comes in more than one size, the choices are on the product page. Rings run from US 5 to 10 with the UK equivalent shown beside each one, and some styles are adjustable so they fit a range rather than a single size.

Bracelets and necklaces list their length on the product page.

On many pieces, yes. Where there is a choice you will see it on the product page, usually Gold, White Gold or Rose Gold, and on some pieces a stone colour as well.

Pick the one you want before adding it to your bag.

No. Gold and White Gold in our product names describe the colour and finish, not the metal. We do not put a karat number on any piece.

No. What you see is what is left. Once a piece is gone it does not come back.

Our families have grown and the time we want to give them is time we no longer have to give the shop. There is no sad story behind it. We would rather stop while we still love it.

You can read the longer version on our Our story page.

Email support@mabelandirisjewels.com. A person reads every message and will write back to you.